A 9 pm burst pipe
A homeowner with a leaking boiler, after hours. The agent calms things down, gets the water off and books an engineer.
Recording on its way. Read the call below, or ring the demo line to hear it live.
Read the transcript
- AgentThanks for calling Harlow Plumbing, this is the AI assistant. How can I help?
- CallerHi, my boiler's leaking all over the kitchen floor. There's water everywhere.
- AgentSorry to hear that. Let's stop the water first. Do you know where your stopcock is? It's usually under the kitchen sink.
- CallerYes, hang on. Okay, it's off.
- AgentWell done. Is any water near sockets or lights?
- CallerNo, it's just on the floor.
- AgentGood. I can get an engineer to you tomorrow at 8 am. I'll also text Dave, our on-call engineer, now in case he can come sooner. Can I take your name and address?
- CallerSarah Jones, 14 Elm Road.
- AgentThanks, Sarah. You're booked for 8 am tomorrow, and you'll get a text to confirm. Anything else I can help with?
- CallerNo, that's great. Thank you.